Doorsteptutor material for IAS is prepared by world's top subject experts: Get detailed illustrated notes covering entire syllabus : point-by-point for high retention. The recommendations of the Committee, which are required to implement by the primary urban co-operative banks, are as under:. The employees expected to be at their seats at the commencement of the business hours and attend to all the customers who are in the branch prior to the close of business hours. In practice, however, in many branches of banks, employees take their own time to open the counters and do not attend to customers who are in the queue at the close of business hours.
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RBI constituted a committee under the chairmanship of Sri M. Goiporia, the then President of SBI, in September on making recommendations for consumer service improvements in banks. The committee submitted its report on December 5, The main recommendations of the committee were as given below:. Re-adjustment of bank opening time for staff so as to ensure start of work at bank counters well in time. Spot deposit of outstation cheques of Rs. The committee looks at the various aspects of education and compiles a report.
All Rights Reserved. The material on this site can not be reproduced, distributed, transmitted, cached or otherwise used, except with prior written permission of Multiply. Top Answer. Wiki User The main recommendations of the committee were as given below: 1. Extension of banking hours for all works excluding cash payment.
Increase in bank interest rates on saving accounts. Providing tax benefit on bank deposit amounts. To ensure optimum use of powers available with bank staff.
Major Committees 2016: R. Jilani Committee and Goiporia Committee (Download PDF)
Master Circular on Customer Service. Please acknowledge receipt of this Master Circular to the concerned Regional Office of this Department. Vishwanathan Chief General Manager-in-Charge. The quality of customer service in primary urban co-operative banks has to be high as they are established primarily to fill the existing gaps in banking and credit needs in urban and semi urban areas.
List of Important Committees and Commissions in India
RBI constituted a committee under the chairmanship of Sri M. Goiporia, the then President of SBI, in September on making recommendations for consumer service improvements in banks. The committee submitted its report on December 5, The main recommendations of the committee were as given below:.